REFUND & RETURNS

Intro Offers ($10)

Intro offer sessions are non-refundable. They're a low-risk way to try us out — if they're not for you, you're only out $10. If you can't make your scheduled intro session, contact us at least 24 hours in advance to reschedule.

Training Packages

• →Unused sessions in a package may be refunded within 14 days of purchase, minus a processing fee.
• →After 14 days, packages are non-refundable but unused sessions can be transferred to another family member with our approval.
• →Sessions expire as stated at purchase — typically within 90 days of the package start date.
• →Medical situations are handled case-by-case with documentation.

Camps & Leagues

• →Full refunds available up to 14 days before the camp or league start date.
• →Within 14 days of start: 50% refund or full credit toward a future program.
• →Once the camp or league has started, payments are non-refundable.
• →If we cancel a camp or league for any reason, you receive a full refund.

Cancellation & No-Shows

• →Cancellations made with at least 24 hours' notice are not charged.
• →Late cancellations (under 24 hours) may result in the session being charged.
• →No-shows are charged the full session rate.
• →Genuine emergencies are handled with grace — communicate as soon as you can.

Merchandise

Hoops College merch now lives on The HC Way. Apparel and gear are fulfilled by Printify; returns and refunds are handled directly through them under their policies. Items damaged in transit or printed incorrectly are eligible for replacement.

For shop questions, reach out and we'll help connect you.

How to Request a Refund

Email info@hoopscollege.com with your order info, the program or item in question, and the reason for the request. We'll respond within 2 business days. Approved refunds are typically processed back to the original payment method within 5–7 business days.